How much does a dress cost?
Our pricing is based on the time and materials required to create each dress. Factors such as style details, fabrics, and time constraints can lead to differences in price. We understand that everyone is working with a budget of some sort, and we are happy to make style suggestions and offer fabric choices that work as best as possible with your budget.
What is our return policy?
All customized product is final sale — we are unable to accept returns on personalized products. These are orders by which the customer chooses the color, design, and size adjustment. Keep in mind most of our products are made to order.
Stock product may be returned within 30 days of receiving the item. Returned items must be unused and in perfect condition unless defective. Shipping/handling on returned merchandise is covered by the customer and is non-refundable. We do exchange only on return items.
How long does it take to complete a dress?
Most wedding planners suggest shopping for your dress 6 to 9 months before your wedding date. This gives our designers enough time to do necessary research, find fabric samples, and design a truly unique garment to suit your personal style. However because we construct the dresses locally in our studio, shorter time frames are possible, and can be discussed by contacting us.
I am nervous about having a dress made. What happens if I don't like my dress when it is finished?
We are trained in fashion design and have experience working with lots of different body types. We can look at the drawing, the fabric swatch and your body and can visualize the final result.
Our process is designed to help you visualize the final result as much as possible. We have many photos and sample dresses in our studio that we can use to illustrate certain silhouettes, details, fabrics and color combinations. We do the first fitting as a mock up so you will see how the dress will look on your body before we cut your real fabric. You will also have your dress on 2-4 more times before it is completed so there will be no surprises!
I have my own fabric. Can you use it?
We are happy to look at the the fabrics you have and tell you if they are suitable for the type of dress you are looking for. In the event that they cannot be used, we will happily suggest other fabrics for you and attempt to find them.
What if I am late to my consultation appointment?
Please note if you are going to be more than 30 minutes late to your appointment we will need you to reschedule to allow adequate time. Please let us know as soon as possible if you anticipate being late.
How long are appointments?
Bridal or consultation appointments are usually one and an half hours and mother of the bride/special occasion are one hour.
I need a dress next week, can you help me?
We may be able to help. Please let us know your situation and we will try our best to help you!
Can I cancel, return, or exchange my custom made dress?
Please note all customized product is final sale. There are no refunds, exchanges or cancellations. If you fail to pickup your dress by your event date as stated on your contract, your gown and deposit will be considered forfeited.